Privacy Policy

1. Scope

This Privacy Policy applies to the official website and related online services operated by JTO Sanitary Ware ("we"). We collect, use and protect your personal information in accordance with the Personal Information Protection Law of the People's Republic of China, the Data Security Law and other applicable regulations.

2. Information We Collect

When you complete a form, register a product or subscribe to our newsletter, we collect the personal details you voluntarily provide, such as your name, phone number, email address and delivery address.

When you browse this website, we automatically collect:

• Technical logs such as access time, IP address, browser type, operating system, pages visited and time on site;
• Preference and usage data collected via cookies and similar technologies;
• The content of enquiries, partnership requests or service requests you submit via forms.

3. How We Use Information

We use your personal information only for the following purposes:

• Responding to your enquiries, quote requests and after-sales service;
• Completing product registration, warranty enrolment and quality tracking;
• Sending you product updates, industry news and marketing messages (you may opt out at any time);
• Improving website functionality, user experience and product development;
• Fulfilling legal obligations and preventing risk.

4. Cookies and Similar Technologies

We use cookies to ensure website functionality, remember your preferences and analyse usage. You can manage or delete cookies through your browser settings; some features may be limited as a result. See the Cookie Settings page for details.

5. Sharing and Third Parties

We do not sell your personal information to third parties. Information may be shared only in the following cases:

• With your explicit consent;
• When necessary to provide a service you have requested (e.g. logistics or payment);
• When required by law or by a legitimate request from an administrative or judicial authority.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. However, no internet transmission can be guaranteed 100% secure.

7. Your Rights

You have the right to access, correct or delete your personal information, or to withdraw your consent. To exercise these rights, please contact us using the details published at the bottom of this page.

8. International Transfers

As our business covers multiple countries and regions, your personal information may be transferred across borders to servers or affiliates inside or outside China. We take necessary measures to ensure that recipients provide an equivalent level of protection.

9. Updates to This Policy

This policy may be revised from time to time. Updated versions will be published on this page with a revised "Last updated" date. Material changes will be communicated to you through appropriate means.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via the customer service hotline or email published at the bottom of this page.