SERVICE

Service Support

Support for product selection, installation, maintenance and long-term project cooperation.

SERVICE COMMITMENT

Support throughout the journey

Support is provided according to the relevant product, market and commercial terms.

We coordinate with distributors and project partners to respond efficiently in their markets.

Our team can assist with product selection, installation guidance and maintenance information.

Original parts and service documentation can be coordinated for eligible products and markets.

FAQ

How can I confirm product availability?+

Availability, models and specifications vary by market. Please contact JTO or your local partner with the product number and intended destination.

Where can I find installation and maintenance information?+

Please request the current installation guide and product documentation from JTO or an authorised local partner before installation.

How do I request after-sales support?+

Share your product number, purchase channel, market and issue details through our contact form. The appropriate team will follow up.

How should sanitaryware be cleaned?+

Use a mild cleaner and a soft cloth. Avoid abrasive tools and strong acids or alkalis; always follow the applicable product guidance.

Need more help? +86-13502629955 · Email jto@jto.cn